When are your offices open?

Our offices are open to clients from Monday to Friday.

Our opening hours are:-

Mondays to Thursday  9.00am to 5.15pm

Fridays 9.00am to 5.00pm

We do not close for lunch.

Where can I park?

We have parking for visitors at our offices.

If our allocated parking spaces are fully occupied, please ask at Reception for the nearest alternative.

Are you Commissioners for Oaths?

We are Commissioners for Oaths.

To swear a document please phone 01403 271222 for an appointment.

We do not have a notary service however local Notary Public Mrs. Gillian Gadd may be able to assist you.  Mrs Gadd can be contacted by telephone on 01403 262520 or by visiting her web site at http://gilliangadd.com/notary_public.html.

Do you accept payment by credit or debit card?

We accept most major credit and debit cards for payment of our fees -for other types of payment please check with your legal adviser.  We do not accept American Express or Diners Club credit or charge cards.  

Are you currently recruiting? 

We do not have any current vacancies.

Where do I send recruitment enquiries?

Please address all general enquiries relating to recruitment, work experience placements and training contracts to our Practice Manager, Miss Sue Parker, at Smith Gadd & Co, 1 The Courtyard, London Road, Horsham, West Sussex, RH12 1AT or e-mail sueparker@smithgadd.co.uk.

Do you accept trainee solicitors?

We do not anticipate recruiting any trainees this year or next. 

Do you hold any Wills or Title Deeds previously held by Allen & Glaysher?

We do not hold any documents or files previously stored with the firm of Allen & Glaysher who were the subject of an intervention by the SRA (Solicitors Regulation Authority) in or around 2007.  All enquiries relating to matters dealt with by Allen & Glaysher should be referred to the SRA Intervention Archives Department who can be contacted as follows:

By post to:    SRA Contact Centre, The Cube, 199 Wharfside Street, Birmingham, B1 1RN

By phone to: 0307 606 2555

By email to:  contactcentre@sra.org.uk  

What is your VAT number?

Our VAT number is 602 3291 82.

Who is your professional indemnity insurer?

Our professional indemnity insurer is QBE Insurance (Europe) Company Limited c/o Aon Claims Solutions, 8 Devonshire Square, London, EC2M 4PL.

 Are you registered with any professional body?

Smith Gadd & Co is a partnership.  We are members of the Law Society and are regulated by the Solicitors Regulation Authority under SRA number 74954.

 Who should I contact if I am not happy with your service? 

Smith Gadd and Co are committed to providing a high quality legal service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.

If you have a concern or a complaint, please contact us as soon as you are aware of the problem so that it can be addressed. In most cases your concerns can be addressed by the lawyer handling your matter however if your complaint is not resolved to your satisfaction we have in place the following complaints procedure:-

Unresolved complaints are referred in the first instance to the supervising Partner in the appropriate department as follows:-

Litigation and Family Matters -   Nigel Smith

Non-Litigation Matters  - Paul Docking

What will happen next?

We will send you a letter acknowledging receipt of your complaint within five days of our receiving the complaint, enclosing a copy of this procedure.

We will then investigate your complaint and speak to the member of staff who acted for you.

The supervising Partner will report back to you within 21 working days of sending you the acknowledgment letter.

At this stage, if you are still not satisfied, you should contact us again to explain why you remain unhappy with our response and we will review your comments and, depending on the matter, we may at this stage arrange for another partner to review the decision.

We will write to you within 14 days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.

If you are still not satisfied, you can then contact the Legal Ombudsman at PO Box 6806, Wolverhampton WV1 9WJ or call 0300 555 0333 about your complaint.  Any complaint to the Legal Ombudsman must usually be made within six months of your receiving a final written response from us regarding your complaint. The Legal Ombudsman has provided further guidance on its service at www.legalombudsman.org.uk.

In the event that the appropriate Partner is unavailable your complaint will be referred to our Practice Manager, Ms Sue Parker.

If we have to change any of the timescales above, we will let you know and explain why.